Policies
Privacy Policy
Garcia Tech Rescue collects the contact, booking, payment, and technical-issue information customers provide when requesting service. We use this information to communicate with customers, manage appointments, process payments, and provide technical support.
Wix, payment providers, Google services, and Zoho Assist may process information when providing website, payment, scheduling, email, or remote-support services. Garcia Tech Rescue does not sell or rent customers’ personal information.
During remote support, the technician may see information displayed on the customer’s screen. Customers should close unrelated personal files before the session.
The website may use cookies required for security, bookings, payments, and basic operation. To request access to, correction of, or deletion of personal information, contact garciatechrescue@gmail.com or (908) 693-9130.
Terms of Service
Payment covers the technician’s scheduled time, evaluation, and troubleshooting work. Garcia Tech Rescue does not guarantee that every technical problem can be resolved or that lost data can be recovered.
Customers must provide accurate information, back up important data before service begins, and confirm that they own or are authorized to approve work on the affected equipment or account. Customers must also authorize any remote access needed to provide the requested service.
Garcia Tech Rescue is not responsible for pre-existing equipment damage, unsupported software, third-party outages, or data loss that was not directly caused by intentional misconduct. Services may be declined or stopped if a request is unsafe, unlawful, outside the agreed scope, or requires credentials or authorization the customer cannot provide.
Cancellation and Refund Policy
Customers may cancel or reschedule at least 24 hours before the scheduled appointment for a full refund or transfer of payment to a new appointment.
Cancellations made less than 24 hours before the appointment and missed appointments are nonrefundable. If Garcia Tech Rescue must cancel an appointment, the customer may choose a new appointment time or receive a full refund.
Refund processing times may vary depending on the customer’s bank or payment provider.
Questions about these policies may be sent to garciatechrescue@gmail.com or (908) 693-9130.